SmallPDFHub Privacy Policy
Last Updated: June 15, 2023
This Privacy Policy describes how SmallPDFHub ("we", "us", or "our") collects, uses, and discloses your information when you use our online PDF tools and services (the "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy.
Key Points: We automatically delete your documents within 2 hours of processing. We don't sell your data to third parties. We use industry-standard encryption to protect your files. Our services comply with GDPR and other privacy regulations.
1. Information We Collect
1.1 Document Data
When you use our PDF tools, we temporarily process the documents you upload for conversion or editing:
- File Content: Text, images, and other elements within your PDFs
- Metadata: Document properties, creation dates, and author information
- Format Data: File structure and formatting information
- Security Elements: Digital signatures and encryption details
1.2 Usage Data
We collect operational data to improve our services and ensure security:
| Data Type | Purpose | Retention |
|---|---|---|
| IP Address | Security monitoring and geographic analytics | 30 days |
| Browser/Device Info | Compatibility optimization | 1 year |
| Tool Usage Patterns | Feature development and improvement | 2 years |
| Error Reports | Service reliability and bug fixes | 90 days |
1.3 Cookies and Tracking Technologies
We use these technologies to enhance your experience:
- Essential Cookies: Necessary for basic functionality (e.g., session maintenance)
- Performance Cookies: Help us understand how visitors interact with our services
- Functional Cookies: Remember your preferences and settings
- Analytics: Google Analytics with IP anonymization enabled
2. How We Use Your Information
Service Operation
We process your data to provide our PDF tools:
- Perform document conversions between formats
- Enable editing and modification of PDF content
- Compress and optimize document sizes
- Merge or split PDF files as requested
- Add watermarks or security features
Security & Maintenance
We use data to protect and improve our services:
- Detect and prevent fraudulent activity
- Monitor for system vulnerabilities
- Perform necessary maintenance
- Ensure service availability
- Debug technical issues
Improvements
We analyze usage to enhance our tools:
- Identify most-used features for optimization
- Understand conversion success rates
- Measure performance across file types
- Develop new functionality based on needs
3. Data Security Measures
3.1 Protection Protocols
We implement robust security measures for your documents:
| Security Feature | Implementation | Benefit |
|---|---|---|
| TLS 1.3 Encryption | All data transfers | Secure file uploads/downloads |
| Automatic Deletion | 120 minutes after processing | No long-term document storage |
| Isolated Processing | Per-session containers | Data separation between users |
| Regular Audits | Quarterly security reviews | Continuous protection |
3.2 Infrastructure Security
Our technical safeguards include:
- Enterprise-grade firewalls and intrusion detection
- Regular vulnerability scanning
- DDoS protection measures
- Strict access controls with multi-factor authentication
- Encrypted backups (when applicable)
4. Data Sharing & Third Parties
4.1 Service Providers
We work with limited third parties for essential services:
| Provider | Purpose | Data Shared |
|---|---|---|
| Cloud Hosting | Infrastructure | Files during processing |
| Analytics | Usage statistics | Aggregated, non-personal |
| Support Tools | Customer service | Contact info if provided |
4.2 Legal Requirements
We may disclose information when legally required:
- In response to valid court orders or subpoenas
- To comply with applicable laws and regulations
- To protect our rights, privacy, safety, or property
- In connection with business transfers (mergers/acquisitions)
5. Your Privacy Rights
5.1 Available Rights
Depending on your location, you may have these rights:
Access & Portability
- Request a copy of your personal data
- Receive data in a machine-readable format
- Know how we process your information
Control & Deletion
- Correct inaccurate information
- Request deletion of personal data
- Withdraw consent where applicable
Restrictions & Objections
- Limit certain data processing
- Object to automated decision-making
- Opt-out of marketing communications
5.2 Exercising Your Rights
To make privacy requests:
- Email: privacy@smallpdfhub.com
- Include "Privacy Request" in the subject line
- Provide details to verify your identity
- Specify the right(s) you wish to exercise
We respond to all legitimate requests within 30 days.
6. International Data Transfers
6.1 Cross-Border Processing
Our service operates globally with these safeguards:
- EU-US Data Privacy Framework compliance
- Standard Contractual Clauses where applicable
- Data processing only in jurisdictions with adequate protection
6.2 GDPR Compliance
For EU users, we adhere to GDPR requirements:
- Clear consent mechanisms
- Data protection by design and default
- Appointment of EU representative
- Records of processing activities
7. Children's Privacy
Our services are not directed at children under 16:
- We do not knowingly collect data from children
- Parents may contact us to remove any collected information
- Schools and educational institutions should ensure proper consent
8. Policy Changes
We may update this policy periodically:
- Significant changes will be notified via email or site notice
- Continued use after changes constitutes acceptance
- Archive of previous versions available on request
Contact Our Privacy Team
For questions or concerns about this policy:
Email: privacy@smallpdfhub.com
Data Protection Officer: dpo@smallpdfhub.com
Mailing Address: SmallPDFHub Privacy Office, 123 Security Lane, Suite 456, San Francisco, CA 94107
EU Representative: SmallPDFHub EU Ltd, Privacy Office, Dublin, Ireland